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Lost OrdersUpdated 9 months ago

  • An order is considered lost if tracking never confirms package status as "delivered"
  • If tracking shows no movement or looks to be stuck for more than 2 weeks, then orders may be considered lost and a claim will need to be made.
  • Orders Lost in Transit or Delivered & Not Received will only be reshipped. Refunds will not be issued for these. 

Claims for orders lost in-transit must be filed no later than 30 days from the last available tracking update.

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