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Shipping Questions

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Where do you ship from?

Our products are shipped from our local warehouses in Jacksonville, FL

How long do these take to ship?

The Miracle elves rush items from our warehouses as quickly as they can. This means most items ship from our warehouse within 24 hours or same-day if placed before 2 pm ET. Once shipped, items typically take 3-5 business days to be fully delivered. A

Do you ship worldwide?

Yes, we ship all over the world

Will I be charged sales tax?

You will be charged sales tax in accordance to your local regulation.

Damaged Orders

Claims for damaged orders must be filed within 15 days from the date your package was marked delivered.

Stolen Orders

Claims for stolen orders must be filed within 30 days from the date your package was marked delivered. We will only reship these and refunds will not be issued

Lost Orders

An order is considered lost if tracking never confirms package status as "delivered"If tracking shows no movement or looks to be stuck for more than 2 weeks, then orders may be considered lost and a claim will need to be made.Orders Lost in Transit o

How do I track my order

Your order is expected to arrive within 3-9 business days with our carrier UPS. COVID-19-related shipping challenges include increases in package volume, which may impact shipment transit times and forecasted delivery dates. Once a product has shippe

Duties & Tax (Canada Specific)

Normally taxes are included in prices listed online but as international duties vary from place to place and are outside our control, we aren't able to list them for you. Because your package went from USA  to Canada, the Canadian government requires